PRIVACY POLICY

Last Updated:  August 7, 2026

At 1st Choice Plumbing, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.

This Privacy Policy applies to information collected through our website, including service request forms, contact forms, and employment applications.

When you contact us, request plumbing services, complete a form, or otherwise communicate with us through our website, we may collect information including:

• Name
• Email address
• Telephone number
• Service or mailing address
• Details about your plumbing service request
• Preferred appointment information
• Any additional information you voluntarily provide

If you apply for employment through our website, we may collect information such as:

• Name and contact information
• Address
• Employment history
• Education
• Professional licenses or certifications
• Military service information
• Employment eligibility or work authorization
• Citizenship or work authorization information, where permitted by applicable law
• Desired salary
• References
• Résumé or supporting documents
• Criminal conviction information (including felony convictions), where permitted by applicable law and requested as part of the hiring process

This information is used solely for evaluating employment candidates, communicating with applicants, verifying qualifications where appropriate, complying with employment laws, and maintaining employment records.

Providing an application does not guarantee employment.

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website
• Approximate geographic location
• Interactions with our website

This information helps us improve our website, understand visitor behavior, and provide a better customer experience.

We may use the information we collect to:

• Respond to inquiries and service requests
• Schedule plumbing services
• Communicate regarding appointments
• Provide customer support
• Improve our website and services
• Analyze website traffic and visitor behavior
• Evaluate employment applications
• Comply with legal obligations
• Protect the security and integrity of our website

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and enhance website performance.

Cookies may be used to:

• Remember user preferences
• Improve website functionality
• Analyze website performance
• Measure website traffic
• Support website analytics

Depending on your location, you may be presented with a cookie consent banner when visiting our website. You can choose whether to allow certain categories of cookies and may update your preferences at any time through our cookie settings. You may also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

We use Google Tag Manager to manage website tags and deploy analytics and marketing technologies.

Through Google Tag Manager, our website uses services including:

• Google Analytics
• Microsoft Clarity
• Reveal
• Meta Pixel

These services help us understand how visitors use our website, measure website and advertising performance, identify areas for improvement, and enhance the overall customer experience.

These services may collect information such as:

• Pages visited
• Time spent on the website
• Clicks and scrolling activity
• Browser and device information
• IP address
• Technical usage information

Microsoft Clarity may also provide heat maps and session recordings to help us improve website usability. Sensitive user input fields are masked by Microsoft Clarity.

Reveal provides business-level insights associated with website visits for analytics purposes.

Meta Pixel helps us measure the effectiveness of our advertising and understand actions visitors take after interacting with our ads.

Our website also uses Housecall Pro to provide live chat and customer communication features. Housecall Pro and its service providers may use analytics technologies, including FullStory, in connection with the chat service. These technologies may collect information about interactions with the service, such as clicks, navigation, browser and device information, and other usage data.

The information collected through these services is used for purposes such as website analytics, improving our website and services, customer communication, and measuring advertising effectiveness. We do not sell personal information to third parties.

We do not sell your personal information.

We may share information with trusted third-party service providers that assist us in operating our business and website, including providers of:

• Website hosting
• Website security
• Analytics services
• Customer relationship management (CRM) systems
• Employment application processing
• Information technology services

These providers are authorized to use your information only as necessary to perform services on our behalf.

We may also disclose information when required by law or when necessary to protect our legal rights, customers, employees, or property.

We use commercially reasonable administrative, technical, and physical safeguards to help protect the information we collect.

Although we strive to protect your information, no method of transmitting information over the Internet or storing electronic data is completely secure. Therefore, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Employment applications may be retained for future employment opportunities where permitted by law.

You may contact us to:

• Request access to personal information you have provided
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Opt out of marketing communications

Please note that certain information may be retained where required by law or for legitimate business purposes.

Our website is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements. Any updates will be posted on this page with a revised Last Updated date

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

1st Choice Plumbing
Rock Hill, SC 29730
Phone:  (803) 327-5555

Proudly serving homeowners and businesses throughout York County, South Carolina.